Refund policy

Returns: Start a return within 30 days of delivery. Contact us first so we know it's coming.

Restocking fees: Unused items returned for reasons other than a defect or our error have a restocking fee: up to 25% if the order shipped free/economy, 10% if it shipped by a paid method (USPS Priority, UPS Ground, 2nd Day Air). Original shipping isn't refunded, and the buyer pays return shipping; we can provide a discounted label.

Our errors and damage: If we made an error or the item arrived damaged, we refund 100% of the item and shipping once it's returned.

Refused deliveries: If an order that shipped free is refused at delivery, the shipping cost is deducted from the refund, with no restocking fee.

Warranty: Warranty claims are separate: 1 year on every part, 6 months on OEM Bosch and Midea parts. See our Returns & Warranty page.