Processing Times: Orders placed before 3pm EST are almost always shipped the same day during weekdays (Monday-Friday).
As per our shipping system, 70% of all orders are processed in less than 24hrs, and over 90% are processed in less than 48hrs. This number includes ALL orders, even on weekends.
Free Shipping: Free shipping is available on all US-bound products for orders totaling over $23.00 USD. Typically, this means USPS First Class delivery which is 3-7 days shipping time. However, on larger/heavier orders, this means USPS Priority or UPS Ground, which varies from 2-5 days, depending on destination.
Location & Transit Times: All packages currently ship from Central Ohio, with a huge number of locations very close in terms of transit times. As per our shipping system, 65% of US/Domestic orders are delivered within 3 days of ordering, including processing.
Priority Shipping Delivery Up-Charge: Any charges or services made beyond free shipping are based on the wholesale rate for the service.
Returns: All returns for un-used product are subject to a 25% restocking fee. Please contact us prior to returning an item so we have the return request in our system.
Please note we cannot guarantee delivery times - these are estimates by the post office and/or UPS. In the event of an item being accidently shipped via a slower service, we will provide a 100% refund on the cost of shipping. USPS nor UPS offer money-back guarantees on shipping times, so we cannot extend refunds on USPS Priority or other services, unless the package is lost, or USPS will offer our business a refund.