My unit doesn't properly open to allow ice to be dispensed without crushing the ice. The issue with crushed ice is that it tends to take longer to dispense and creates a bit more of a mess. Perhaps I got a bad one. Another user complained of the same problem.
I reached out to customer service but no action has been taken as of yet.
If it would properly open to dispense non crushed ice, it would be 5/5 stars.