DA97-12540G Samsung Ice Maker Auger Assembly

Thank you. Watching your videos to learn how to replace the faulty ice make made the change less stressful.

Part came quickly and fixed our ice maker

Speedy delivery. As described.

I had a question regarding a broken piece on the auger I had purchased. Jeff immediately returned the email and sent out a complete replacement the next day! Fantastic turn around time!! Thank you Jeff

They made it so easy. Delivery was quick and ice maker was working again the same day.

I replaced the auger mechanism DA97-12540G and the ice forming section DA97-15217D It took approximately 24 hours and i heard my first ice drop into the bucket. I was so surprised hearing this sound, I've not heard that sound in over 5 years maybe more. I should have replaced this equipment long ago.
I thought about ordering the ice bucket just so everything is new.
The wife has ice again, no more buying ice. This ice is so airy and soft to chew.
Thank You Ben

The new icemaker and auger were great for the first two weeks now I’m having issues with it just crushing ice and no cube dice which is causing it to leak out of the door. I get maybe three cubed dice and the rest of it is crushed did not have this problem with the OEM parts that were in their prior to me replacing these

It’s not too bad the only thing that I had to change was the drain pipe. I’ve noticed some of your augers align perfectly and some of them don’t.

Great! Great product, great price, super fast shipping. Easy to install after watching your video. Thank you, I appreciate it very much. Will be buying more from you guys

DA97-12540G Samsung Ice Maker Auger Assembly

Saw his video on YouTube, ordered the part and avoided a $1,500 new refrigerator thanks to Ben!

Was skeptical about making a purchase from this vendor however I was pleasantly surprised by how quickly it came and how perfectly it fit. My auger never worked properly and since the installation, I’ve had nothing but great ice cubes instead of crushed! I would recommend this vendor

RF27T5501SG/AA
My Samsung fridge stopped dispensing ice into the tray. The family hub would show "Ice Full", even though the ice tray was empty. Replacing the ice maker wasn't the solution. Replacing the auger is what finally resolved it! Special thanks to the folks at Ben's appliances for their help and guidance in finding the resolution!

Not sure what exactly was happening with the ice maker, but this fixed it! Super happy with the purchase. I got the auger as well as the ice maker and all working now. It's been about a month and no issues since.

The auger assembly seems to work fine, but the auger motor is very loud.

The auger was the culprit behind my Samsung French door refrigerator’s inconsistent ice production. I ordered the auger from Ben’s Appliances, and it arrived promptly. So far, it has been functioning properly. However, I must admit that it is significantly noisier than the original auger that was replaced.

Installed new icemaker parts in fridge. All ok.👍

The upgraded auger assembly with larger drain hole and heater seems to have done the trick on the Samsung Ice Maker issues. Basically, this solves the issue of the drain hose plugging with ice which then avoids a cascade of other issues related to water going everywhere it shouldn't. Does it make the ice maker maintenance free -- unfortunately no; but it does reduce the icing over and constant need for hot steam defrosting of the ice maker.

My new auger cranks out crushed ice, which the original didn’t and is working perfectly!!

Installed about a month ago. No issues so far. Looks like good product

After watching your video and finding a cheaper price than anywhere else, I ordered both parts. This auger spins faster than the old unit. I think the auger was my issue it started to stop without completing the whole cycle sometimes. Thanks

I found Ben's appliance and junk on the Internet searching for parts to fix my Samsung Refrigerator ice maker, Ben had several helpful videos and the parts that I needed to get the job done....Thanks

Exactly the part i needed, and the customer support team was able to troublshoot my problems quickly. Would give 6/5 if i could.

Ordered and received Nov 21, 2025. Installed a week later along with a new PCB board. Everything worked fine until last week (week of Dec 15) when a buzzing noise was heard coming from the fridge. Discovered, after monitoring for a day, it was coming from the fan in the auger assembly. Reinstalled old PCB board thinking it may have gone bad but the problem continued. The buzzing sound is much worse and now the fan is loud to the point I'm very concerned. Very disappointed in the product and although the YouTube replacement instructions were very clear, the product itself was not up to standards. Emailed via the website on 12/23/25 and received a response on 12/24 appearing to confirm my diagnosis. However, no mention was made of replacing the defective item even though it is covered, as listed on the website, by a six month warranty. Had to respond back again asking about replacement. At this point, unsure how long I can wait for their replacement part as I have to disconnect the auger assembly because of safety concerns. If response isn't quickly forthcoming, will have to order part from Samsung direct, even though more expensive and get refund on defective part.

Quick delivery
Fit and works as it should.

Ben answered my questions about what i needed to repair my Fridge and told me exactly what parts to get. They all fit perfectly and resolved my ice maker issues.
His Youtube videos told me exactly how to replace the parts.

What I ordered is what I received. I also used Ben's Appliances and Junk You Tube video to give guidance on replacing the Ice Maker Auger. It was very helpful!

Bought everything I needed to do a total repair to my Samsung fridge. Everything was extremely easy to understand and install. Already had Samsung out and they repaired everything they thought it needed. Biggest mistake they made was making sure the heated drain tube was installed correctly. It is supposed to go through the back side of cabinet. Come to find out it was draining water back into the ice closet. So adding Ben's whole auger assembly took care of all of my problems. Along with adding his other updates and tricks. Not to mention he was there a text away anytime I needed a question answered. Bottom line, buy from Ben and you will fix your Samsung completely. People that are not fixing their ice maker, are simply not following his recommendation's. Take your time and follow every step or recommendation. It's easy for any DIY person. If you don't do every trick. It's very possible to have the icemaker failing yet again.

Part was delivered quickly, exact replacement as described. Fixed the problem, no noise for 3 weeks. How to YouTube videos are the best and made the job easier.

Words can't describe the level of service and resolution to a problem that was provided. The personnel at Ben's go above and beyond via phone, text and email. I will bend over backwards to recommend and support this company.