Thanks to their YouTube videos and the quick parts kit, I was able to fix my fridge with ease!

My relative upgraded their refrigerator because they thought their Samsung refrigerator was broken. It took Ben’s video to give me the confidence to do it myself and with buying his kit and defrost sensor I brought back a great machine back to life! Thank you Ben!

The quality of the products are great and works aS described. It gives you everything you need to make the repair. Instructions are missing but the YouTube videos help. This saved me from buying a new refrigerator. A++

The Samsung refrigerator secondary heater kit worked as expected in my Samsung NE595ROABSR/AA refrigerator. It solved the problem I was experiencing with the evaporator freezing and the resulting insufficient cooling of the refrigerator area. It is a necessary improvement to the defrost system. Thanks to Ben's excellent demonstration video, I was able to do the job myself without any problems. I should add that, as a precaution, I also replaced the defrost thermostat using the DA47-00243K Defrost Bimetal Thermostat Replacement Part. Now my refrigerator is back on track and working as it should again. Thank you.

This kit saved my Samsung refrigerator. I thought it was about to go to the scrapyard, but this kit brought it back. It runs better than ever now!

Thank you for the helpful YouTube video on the secondary heater installation for a Samsung french door refrigerator . I received the parts from your store and installed it myself. Hope this fixed the problem once and for all. Ice build up behind evaporator cover and not cooling...

I received and installed the Samsung Refrigerator Secondary Heater Kit and the process went well. The biggest help was the video showing the fill process from start to finish along with areas that can be a snag. That was worth everything! It was the reason why I bought from Ben's because it was a very helpful, detailed repair that showed me that I could do it. It even had the great idea of using a garmet steamer to speed up the ice defrosting, and it worked GREAT!.
The only criticism I have is for the website to be clearer on the fact that there are different kits with more or less of the items seen in the video. I thought i was buying the everything that was shown on the video, but when I got it, it was only a partial. When I went back to the website, then I noticed that there were different kits with different prices.
Lastly, the written directions had QR codes to see some other videos, but the links didn't work. Those need updating.
Other than that, the kit worked like in the original video and it is working fine. THANKS BEN'S APPLIANCES!

I wanted to give this unit a few weeks to confirm it fixed the issue but after 6 weeks it appears to have done just that.

We have a 28 cubic foot Samsung model RF28HDED which we bought in 2015. It worked perfectly until about a year and a half ago when we started hearing the classic fan hitting ice sound which at the time we had no idea what it was. Eventually the ice built up enough to block the fan and the unit began heating up. At this point we started researching the cause and discovered the horrible heater design and block of ice problems. We watched a few people on YouTube talking about how to remove the back panel. When we removed our back panel, we had the block of ice there. We let it defrost and moved the location of our defrost sensor. It lasted for about a month that way and iced up again. We began the process of defrosting it via the control panel every other week or using a hair blow dryer to melt the ice. At this point we decided doing this was ridiculous and decided to look at getting a new frig. We started watching Ben’s videos on units to avoid and stumbled across his video with the secondary heater kit. We figured another $50 bucks was worth a last shot before getting a new frig and order the secondary heater kit and defrost sensor. We ended up getting the smaller 18 inch kit.

Ben’s video on the installation was very thorough. We followed it (SLOWLY) often rewinding it back to make sure we installed our kit to match his. We put the frig back together and tested it. The defroster was heating up and the new drain kit was working perfectly. When you open the doors, you can even hear the new heater running. It’s been about 6 weeks now and we do not see any ice building up, and the drain is working.

I highly recommend this kit if you are getting the dreaded ice block.

Thanks Ben for saving us big $$$

Thanks for you video I recovery my fridge to go to the dump,
really appreciate you time and effort to explain how to do it, save me money
and don't waste an item still have years of good use.

Thank you

This truly was the definitive fix! Great videos and email support helped me to do the repair right. I'm very thankful for Ben's site and the flexible heater kit! I also liked the tip about moving the defrost sensor off the copper pipe (where it was stuck in a blob of mastik) and onto the evaporator itself, she the defrost cycle lasts longer!

Our fridge was staying under 50° also it kept leaking water on the floor and also building ice on the back wall and on pantry compartment. This kit has everything you need and some, also ordered a fan and a thermostat to change it all at once. The video and kit was easy to install hopefully we can get another 9 years out of our fridge. No more ice build up and now tempt is at 40-45° worth it and shipping was fast went with the free shipping.

I watched the video 2x’s to learn the process to get the back wall of my Samsung refrigerator defrosted and the heater and temperature sensor working again. The additional heater is fantastic add on and the additional metal component to the drain -spot on as well. I watched the video in segments during the repair; refrigerator back work correctly now- temp at 35 on regular basis. Steam machine use to thaw the coils and free the panel was genius. I had steamer which melted the ice build up. Fantastic repair info and appreciative of the modified kit to pull it off for 66 bucks!!

First Ben answered all of my questions before I ordered I didn’t know the history on this refrigerator because I bought it used for $100.00. I know. She told me that there was always water under the deli drawer which she blamed on the kids not closing the doors. She knew the water inlet valve had been replaced when repair had been out. Since I had ice maker only dropped tiny dirty cubes when I was defrosting the ice behind the panel in the frig. I discovered it was leaking after replacing filter and discovered a lot of water under the deli drawer. That’s when I found out about the problems folks had with these refrigerators. I started researching and came up with a lot of videos on how to fix the issue. I preferred my kit and just put it in last weekend. It wasn’t hard just time consuming due to the ice buildup even with biweekly rd modes. No more water leaking into the frig and the ice isn’t building up on the wiring and upper right coils. Perfect repair! If I can get through it at 70 anyone can.

Ben's videos identified the exact issue my refrigerator was having. He clearly explained the symptoms and causes, and I was so excited that a kit was available to address it. I followed the directions and used some critical thinking, and sure enough the fridge does not ice over and is working exactly as it should. I'm amazed to have to found the videos and more so the kit, and I'm so thankful for the instructions and guidance!

Had ice dam at the bottom of my Samsung refrigerator drawers, replaced Bens repair kit following Ben’s video and now it’s fixed, saved me from having to buy a new one, took me 2 hours.

Before I bought this kit, I was taking the back panel off in front of the evaporator every 1 or 2 weeks to defrost the pipes with ice. After installing the kit it been more than 2 week and no more ice buildup and water leak. The kit was easy to install if you follow the video by Ben's Appliance. I bought this fridge in 2015 Model: RS25H5111SR/AA. The 18" heater works just fine for this model.

My refrigerator was getting the ice buildup inside the back panel that would build up and eventually impede the fan, making it noisy. Have had this installed along with a new temperature sensor for a month and a half now and it's been working like a charm. Great online video to go along with the repair kit.